A: DeAn Luxe offers a return period of 7 days from the date of purchase.

A: Yes, there is a return product charge of $10 to cover logistics and handling for return items.

A: You can initiate a return request online through the "My Account" section, by contacting them via call/WhatsApp at +1-332-252-3891.

A: The garment should be unused and in good condition for returns.

A: DeAn Luxe initiates a 100% refund within 24 hours of receiving the return shipment.

• Credit/Debit Cards: Refunds are processed back to your original payment card within 2 to 4 business days.
• Shopify Balance: Refunds to your Shopify Balance account are processed immediately upon return processing.
• Shop Pay Installments: If you used Shop Pay Installments, the refund will be applied to your outstanding balance.

A: Yes, DeAn Luxe offers an exchange policy. After the return shipment is picked up, the exchange shipment will be dispatched from the warehouse.