DeAn Luxe Return & Exchange Policy

Returns Within 7 Days

At DeAn Luxe, we prioritize your satisfaction and comfort. We offer returns within 7 days of your purchase, allowing you to return items if you are even slightly dissatisfied. Your feedback helps us improve our products and services.

Returning Your Purchase

Returning items to DeAn Luxe is straightforward:

1. Initiate a Return: Log in to your account, navigate to the “My Account” section, email us at Help@deanluxe.com, or call/text us at+1-332-252-3891 to request a return.
2. Schedule Pickup: We will arrange for our shipping partner to pick up the original DeAn Luxe garment from your location at a convenient time. Ensure the garment is unused and in good condition; only the main product needs to be returned.

Refund Policy

Our goal is to make the refund process seamless:

1. Refund Initiation: We initiate a 100% refund within 24 hours of receiving your returned item.

2. Refund Methods via Shopify Payments:

   • Credit/Debit Cards: Refunds are processed back to your original payment card within 2 to 4 business days.
   • Shopify Balance: Refunds to your Shopify Balance account are processed immediately upon return processing.
   • Shop Pay Installments: If you used Shop Pay Installments, the refund will be applied to your outstanding balance.

Exchange Policy

To ensure the perfect fit, we offer a flexible exchange policy:

1. Exchange Initiation: We will dispatch your exchange shipment once we pick up the return.
2. Standard to Custom Size Exchange: Include a well-fitting garment along with your returned DeAn Luxe garment. Our courier will collect it, and we will tailor a new garment to your measurements, delivered within 4 to 7 days. Measurements will be saved for future orders.
3. Limitation: In a single order, you can either request a refund or an exchange, but not both.

Pick-Up of Item (1-2 Days)

After requesting a return, the item will be picked up from your location within 1 to 3 business days.

Warehouse Delivery (3-5 Days)

The item will be delivered back to our warehouse within 7 to 10 business days after pickup.

Refund Process

Upon receiving the item at our warehouse, your refund will be processed. Expect to receive the refund shortly after warehouse confirmation.

Additional Charge for Returns

Exchanges are free of charge. However, returns incur a $10 fee to cover logistics and handling.

For any further assistance or clarification, please contact our customer support.

DeAn Luxe Shipping Policy

At DeAn Luxe, we know how important it is for you to receive your orders promptly. We are dedicated to delivering your purchases efficiently and on time across the United States. Our delivery times vary based on your location:

Shipping Times

1. Major Metropolitan Areas:

   • Delivery Time: Expect your order within 7 to 10 business days.

2. Suburban and Secondary Cities:

   • Delivery Time: Orders typically arrive within 10 to 12 business days.

3. Rural Areas:

   • Delivery Time: Delivery in rural areas takes approximately 12 to 15 business days.

Important Notes:

• Delivery Start Time: The delivery time begins once your order is confirmed and processed.
• Business Days: Exclude weekends and public holidays.
• Unforeseen Delays: While we aim to adhere to the stated delivery times, delays may occur due to factors beyond our control. We will inform you promptly of any significant delays.
• Detailed Address: Ensure that you provide a complete and detailed address along with contact information to facilitate a smooth delivery process.

Shipping Costs

• Standard Shipping: Free Shipping for 7-10 day delivery..

Order Processing

• Order Confirmation: You will receive an order confirmation email once your purchase is complete.
• Processing Time: Orders are typically processed within 1 business day. Processing includes order verification, quality check, and packaging.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

• We ship to all 50 states, including Alaska and Hawaii.
• International Orders (UK, Canada, Australia): Orders shipped outside the USA may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. DeAn Luxe is not responsible for these charges.

For any questions or assistance regarding your order's shipping and delivery, please contact our customer service team at Help@Vogueliberty.com or call/text us at +1-332-252-3891.

Contact Us

At DeAn Luxe, we are always here to assist you with any queries or support you may need. We are committed to providing you with timely and efficient support through the following channels:

WhatsApp Support

For quick and convenient assistance, connect with us on WhatsApp. Our team is ready to provide the help you need, right at your fingertips.

• WhatsApp Number: +1-332-252-3891.
• Availability: Monday to Saturday, 10:00 AM to 6:00 PM (MST)

Customer Service Hours

Our support team is available to assist you during the following hours:

• Monday: 10:00 AM to 6:00 PM
• Tuesday: 10:00 AM to 6:00 PM
• Wednesday: 10:00 AM to 6:00 PM
• Thursday: 10:00 AM to 6:00 PM
• Friday: 10:00 AM to 6:00 PM
• Saturday: 10:00 AM to 6:00 PM
• Sunday: Closed

Physical Address

Visit us at our office for any in-person inquiries or assistance:

• Address: 30N GOULD STE SHERIDAN WY 82801

Email Support

For email inquiries, please contact us at:

• Email: Help@deanluxe.com

Note: For the fastest response, we recommend reaching out through our call or WhatsApp support. We aim to respond to all inquiries promptly and efficiently.

Thank you for choosing DeAn Luxe. We value your patronage and are here to ensure a seamless experience with our services.